Vacancy Details

IT Project Support Officer

  • Permanent / Full Time
  • Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
  • $94,173 – $100,171 per annum (LGIA Stream A Level 4) + Superannuation
  • Location – Rockhampton

Your new role

As an IT Projects Support Officer, you will play a key role in supporting the delivery of Council’s digital transformation initiatives. Working closely with project managers, business analysts and stakeholders, you’ll assist across the full project lifecycle, from planning and coordination through to testing, training and implementation, ensuring successful outcomes and smooth transition into business operations.

You’ll also engage directly with end users by delivering training, supporting change management activities and promoting the adoption of new technologies. This varied role is ideal for a proactive and organised professional who enjoys problem-solving, building relationships and contributing to continuous improvement across the organisation.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

  • Demonstrated experience providing project support within IT or digital transformation environments, with strong organisational skills.
  • Proven ability to design and deliver engaging training (in-person and online) and support user adoption of new systems and processes.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships across diverse stakeholders.
  • Strong analytical and problem-solving skills, including experience supporting testing (e.g. UAT), process improvements or continuous improvement initiatives.
  • High-level administrative capability with strong attention to detail, sound judgement, and the ability to maintain confidentiality.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

  • Supportive Work/Life Balance
  • A large employer with a strong values driven culture
  • 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
  • Ongoing training and development opportunities
  • Corporate membership discounts
  • Payroll deductions and salary sacrifice options
  • 17.5% annual leave loading
  • Wages paid fortnightly
  • Employee Assistance Program
  • Fitness Passport and active social clubs 

What you need to do next

To apply for this opportunity, please submit two documents:

  1. A 2-3 page Cover Letter addressing the Application Criteria below;
  2. Your Current resume.

Application Criteria

  • Demonstrated experience supporting IT or digital projects, including testing, implementation and user support.
  • Proven ability to deliver training and support change management initiatives to drive user adoption.
  • Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.
  • Experience identifying and managing project risks, issues, or process improvements within a structured environment.

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button to complete your online application.

Applications Close: Monday 13 July 2026 at Midnight (AEST)