Supervisor Business Support Services

• Permanent / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $107,154 – $111,619 per annum (LGIA Stream A Level 5) + Superannuation
• Location – Rockhampton

Your new role

Fitzroy River Water is seeking an experienced and motivated leader to supervise the Business Support Services team and provide positive leadership across a range of administrative and customer-focused functions.

As the Supervisor Business Support Services, you will be responsible for coordinating and overseeing the day-to-day operations of the team, ensuring the delivery of efficient administrative support, customer service, records management and business processes to both internal and external stakeholders. You will provide leadership, guidance and support to staff while fostering a high-performing team culture focused on service excellence, innovation and continuous improvement.

You will oversee staff performance and assist in developing individual capability, while ensuring the team effectively manages competing priorities and meets organisational objectives. You will be approachable, solutions-focused and capable of building strong working relationships across the organisation.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Demonstrated experience leading, mentoring and developing a high-performing business support team.
• Proven ability to coordinate business administration functions and deliver efficient, customer-focused services to internal and external stakeholders.
• Strong capacity to manage competing priorities, coordinate workloads and achieve operational objectives within required timeframes.
• Demonstrated analytical, problem-solving and decision-making skills, with the ability to identify issues and implement practical solutions.
• Exceptional communication and interpersonal skills, with the ability to build productive relationships and collaborate effectively with a diverse range of stakeholders.
• Demonstrated ability to act with a high degree of initiative, professionalism, integrity and confidentiality.
• Commitment to continuous improvement, innovation and the development of effective business processes, systems and team performance.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Corporate membership discounts
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 3-4 page Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

• Demonstrated experience leading a high-performing team in a multidisciplinary environment.
• Ability to lead continuous improvement and innovation amongst a diverse team
• Demonstrated conflict resolution skills along with the ability to liaise, negotiate and communicate effectively with key stakeholders in a professional and collaborative manner.
• Ability to ensure alignment between work and organisational goals whilst building trust and confidence across a diverse team.
• Experience being adaptable and having a proactive approach to work in order to meet high work demands and conflicting priorities within the business unit. 

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button to complete your online application.

Applications Close: Monday 23 November 2026 at Midnight (AEST)